In knowledge quiz competitions, players often use off court assistance to overcome difficulties and successfully advance. At this moment, both the audience and the players deeply realize how important it is to have reliable off court assistance. In fact, ThyssenKrupp, which recognizes the importance of remote collaboration, is providing remote expert assistance to technicians through remote detection cameras and virtual reality head mounted displays such as HoloLens.

Remote detection camera

Technicians wear safety helmets equipped with remote detection cameras and carry tablets secured by shoulder straps into the factory

The shutdown caused by equipment failure usually brings huge losses to the enterprise. ThyssenKrupp has developed a Remote Inspection Camera, which can provide real-time remote support and assistance to technicians, quickly repair factory equipment problems, and significantly reduce downtime.

How does ThyssenKrupp's remote detection camera work specifically?

When technicians wear safety helmets equipped with cameras and headphones, as well as carrying tablets fixed with shoulder straps (which are used to help technicians free their hands and facilitate problem inspection) when entering the factory, with the help of remote monitoring cameras on the helmet, technicians can record the on-site situation in real time.

Through online support, experts from ThyssenKrupp worldwide can receive real-time feedback from technical personnel and every scene of their actions, obtaining first-hand information about the on-site situation and directly identifying the problem.

Subsequently, ThyssenKrupp experts can send relevant data sheets, technical charts, and checklists to the technicians on their tablets. The technicians process them and return them to the ThyssenKrupp experts, who then provide guidance and assistance to on-site technicians through video, image, or voice formats.

If the tablet carried by technicians comes with an integrated camera, then there is no need for a safety helmet with a camera, and ThyssenKrupp can also provide remote assistance services for the factory.

Thanks to the easy to operate remote detection cameras and their auxiliary equipment, factories can benefit from ThyssenKrupp's professional knowledge, obtain cost-effective immediate assistance from ThyssenKrupp's global experts, quickly eliminate problems, significantly shorten downtime, and resume production in a timely manner.

Virtual reality head mounted display HoloLens

Maintenance personnel use HoloLens to seek help from experts

Microsoft Virtual Reality Headworn Display HoloLens was released in 2015. HoloLens can understand the people and environment around it, so the wearer can input through fixation points, gestures, and speech, and interact with holographic images in the real environment around them.

Joining hands with Microsoft, ThyssenKrupp has achieved innovative application of virtual reality head mounted displays such as HoloLens in the elevator industry. Due to HoloLens's ability to simulate 3D images of upcoming elevators, elevator maintenance technicians can detect and see any issues with the elevator before arriving at the maintenance site.

After arriving at the site, the elevator maintenance technician can call the expert center, which uses the drawings in the glasses to show the problem to the technician, providing immediate assistance to the maintenance personnel, greatly saving maintenance time and bringing more fun to the employee's work.

At this moment, HoloLens holographic glasses provided by Microsoft for ThyssenKrupp are serving elevators around the world, helping over 24000 ThyssenKrupp technicians carry out maintenance work more safely and efficiently.

What about? Is the remote expert collaboration of ThyssenKrupp very awesome? By implementing innovative applications with innovative thinking, ThyssenKrupp is constantly bringing innovation to the industry.